Read the timeline in two stages

Preparation: most in-stock purchases are prepared in 1–3 business days once payment is authorized. Payment checks, address review, busy periods, stock availability, preorders, holidays or unusually large orders can extend preparation.

Carrier transit: standard U.S. delivery is estimated at 5–12 business days after dispatch. This estimate excludes the separate 1–3-business-day preparation period. For international destinations, timing depends on the destination, customs, carrier and local delivery operations, weather, holidays and other circumstances.

Before you pay

Checkout displays the available shipping services and their charges before you submit payment. Destination, delivery service, basket contents and current promotions can affect the charge. Any applicable free-shipping eligibility is shown before checkout is completed.

Check that your delivery address is complete and accurate. Tell us promptly about a mistake; an address amendment may no longer be possible after fulfillment or shipping preparation begins. If incorrect address details cause a parcel to be returned or misdirected, reasonable additional postage may be payable for reshipment.

Fulfillment, parcels and tracking

Inventory and destination determine whether we fulfill an order directly or use suitable fulfillment partners. Items may leave different facilities; we do not promise a single local dispatch warehouse. A registered business address must not be treated as the shipping or return warehouse for every order.

Multiple-item purchases can travel in separate parcels with different arrival dates and tracking references. Where tracking is available, a dispatch confirmation or tracking update goes to the checkout email address. The first carrier activity may take approximately 48 hours from label creation; some carriers scan only at major stages.

When delivery needs attention

Carrier conditions, customs inspections, severe weather, transport disruption, holidays, remote destinations or other unusual circumstances can change an estimate. If updates stop for a prolonged period or delivery is substantially overdue, email your order number to service@auivnmv.com. We will review the available information and assist with reasonable next steps.

Contact us if a package seems lost, including one marked delivered that you cannot locate. A delivered scan does not prevent a report. We may ask you to check nearby delivery areas, household members, reception, neighbors or the local carrier. The shipment facts and applicable consumer rights determine any carrier investigation, replacement, refund or other resolution.

International charges

Where we offer international shipping, the recipient is responsible for customs duties, import taxes, brokerage, clearance and other local charges unless checkout expressly says otherwise. Local authorities or service providers impose these charges, rather than Auivnmv™.