Reach our customer care team

Email service@auivnmv.com or call +86 13691769979. Customer service hours are Monday–Friday, 9:00 AM–6:00 PM PST. Our usual response target is 1–2 business days.

For an existing order, send the order number, checkout email address, an explanation of your question, and photographs or video when useful. We assist with products, orders, delivery, tracking, returns, refunds, payments and privacy.

Find the right route for your request

• Changes or cancellations: contact us within 12 hours of purchase. We will try to help, but changes are not assured after processing, fulfillment, shipping preparation or dispatch begins. An eligible cancellation request does not itself attract a separate cancellation fee.
• Privacy: email us about access, correction, deletion or other privacy matters. Verification of identity may be needed under the applicable rules.
• Payments: checkout shows the methods enabled for your location, which may include major credit and debit cards, PayPal or other supported options. Transactions are in United States Dollars (USD).

While your parcel is on its way

Most available items are prepared in 1–3 business days after payment authorization. Standard U.S. carrier transit is estimated at 5–12 business days following dispatch. Shipping options and charges appear before payment at checkout. Depending on stock and destination, fulfillment may be handled by us or suitable fulfillment partners.

When tracking is offered, allow about 48 hours from label creation for the first carrier event. Email your order number if tracking remains inactive for a prolonged period or delivery is substantially beyond the estimate. You can also report a parcel that shows as delivered but cannot be found. During review, we may ask you to check the delivery area, reception, household members, neighbors or the carrier.

Arranging a return or refund

Eligible returns have a 30-calendar-day window following confirmed delivery. Contact us first: the team will assess eligibility and, upon approval, supply the return warehouse address and directions. Do not send a parcel to a business registration address without our return instructions.

Customers generally pay postage for a change-of-mind return. A confirmed damaged, defective, wrong, incomplete or materially misdescribed item will receive an appropriate return, replacement or refund resolution without the customer paying the reasonable return cost caused by that issue. Approved eligible returns carry no separate restocking fee.

Our normal inspection target is within 5 business days of receipt at the designated facility. After inspection approval, we issue the refund to the original payment method in 1–3 business days. The payment provider may take further time to display the credit.