Placing and paying for an order

How do I order? Choose an item and any available options, add it to your cart and complete checkout. An order confirmation normally goes to the email address used at checkout.

Which payments and currency apply? The enabled methods appear at checkout and can include major credit cards, debit cards, PayPal and other supported choices for your location. Orders are processed in United States Dollars (USD).

Preparation, delivery and tracking

When is an order prepared? Most in-stock items take 1–3 business days after payment authorization. Address or payment checks, demand, availability, holidays, preorders and unusually large purchases can take longer.

What is the U.S. delivery estimate? Standard carrier transit is generally 5–12 business days following dispatch, in addition to processing time.

What does shipping cost? Services, charges and any free-shipping or promotional eligibility appear before checkout is finished.

Where does a parcel originate? We or suitable fulfillment partners may dispatch it according to stock and destination. A single local warehouse is not promised for every order.

How do I track it? Where available, tracking is emailed after dispatch. Allow approximately 48 hours after label creation for the first carrier activity.

What if delivery is late or missing? Send your order number to customer care if tracking stalls for a prolonged period, delivery is substantially overdue, or a parcel marked delivered remains missing after reasonable checks.

Changes and returns

Can I change or cancel? Contact us within 12 hours after purchase. Processing or shipment preparation can prevent changes. Merely submitting an eligible cancellation request has no separate cancellation fee.

How do I return an item? Eligible returns have a 30-calendar-day window from confirmed delivery. Email the order number, item, reason and relevant photos or video. Obtain authorization and the correct return warehouse directions before posting anything; do not use a business registration address automatically.

Who pays postage? Preference returns are generally at the customer’s shipping cost. Confirmed damage, defects, wrong or incomplete items, or material misdescription receive an appropriate resolution without charging the customer the reasonable return cost caused by the issue. No separate restocking fee applies to approved eligible returns.

Product issues and refund timing

What if the item is damaged, defective or wrong? Tell us as soon as reasonably possible, preferably within 7 days of delivery where feasible. Provide the order number and clear images of the item, packaging and shipping label as relevant.

When is a refund issued? Inspection at the designated return facility normally takes up to 5 business days. After inspection approval, we issue the refund in 1–3 business days to the original payment method. Your provider’s posting time is additional.

Who can help?

Auivnmv™ is operated by Chongqing Keyiruida Technology Co., Ltd. Customer care is available Monday–Friday, 9:00 AM–6:00 PM PST at service@auivnmv.com and +86 13691769979.